Our Guest Relationship
At Gourmandly (DBA of Experi LLC) we think of ourselves not as a general travel company, but rather a collection of passionate travelers keen to share our love of exceptional food & wine travel with you, our guest. Obviously, the more we know about you the better we can customize and improve the Gourmandly experience. Accordingly, we will ask you for personal information (some required, some optional); in turn, we promise to protect this information and ensure that it remains confidential. We also promise never to sell your information.
"Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including but not limited to a first and last name; email address; a home, postal or other physical address; or other contact information. When you register for or request any Site service, place a Reservation, or when you complete the Guest Information Form online after you have reserved a trip, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from Gourmandly, or help facilitate your travel with Gourmandly. Additionally, we may request your destination and travel interests, which allows us to further personalize your Site and email messages.
We may also use this Personal Information in aggregate to generate market research reports. Demographic data such as age, gender and interests provided by Google are collected and used to analyze our Site visitors through Google Analytics Demographics and Interest Reporting. Google Remarketing ads are advertised to Site visitors that have visited specific pages on the Site. If you wish to opt-out of either of these, please contact us at firstname.lastname@example.org.
We may share Personal Information with law enforcement agencies if there is a criminal investigation or suspected illegal activity, to protect the rights and property of Gourmandly; to investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages; to protect against misuse or unauthorized use of the Site; or during emergencies, such as when we believe someone’s physical safety is at risk.
Use of Information
We may use Personal Information you have given us with any of our group of companies (including our parent company Experi LLC and any of our subsidiaries or commonly owned companies) to, for example, provide a service, ensure proper reservations, measure consumer interest in our various products and services and inform you about products and services.
Registration for Online Products & Services
In order to service you on the Site, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, Reservations, or participating in Site surveys and/or contests. If you are known to us as a registered user of the Gourmandly Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as a Gourmandly customer as well as information available from external sources in order to customize your Site experience and present you with relevant online and offline communications.
If you use the Site, we utilize "cookies" that enable us to monitor traffic patterns and to serve you more efficiently if you revisit the Site. The information saved by the cookies, such as the server your computer is logged onto, your browser type, and whether you entered the Site from a website or email hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and email hyperlinks as well as overall Site activity and performance.
Gourmandly collects the IP addresses (the Internet Protocol address, which is a numerical label assigned to each device on the Internet) used to access our Site and the dates and times of access. This information is used to analyze trends, administer the Site, track a user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.
Email, Journal & Newsletter
Gourmandly may send you emails based on Personal Information you provided, both online and through your transactions with us. These emails may come directly from Gourmandly or from a company we have engaged on our behalf. You can opt-out of receiving marketing email from Gourmandly at any time by following the opt-out instructions in the email. When we send you email, we may use your email address to identify information about your receipt of the email, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular web page. This information is used to measure response rates to email communications as well as enhance your Site experience.
We value opinions and comments from Gourmandly customers, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Gourmandly products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.
We use your address information and personal preference details to mail you select Gourmandly brochures. If at any point you wish to have your name removed from our mailing list, please contact us at email@example.com or by phone at 1.206.905.4260. When we mail you a brochure, we send your address to an external company that processes the mailing on our behalf. We use contractual and other means to protect your information while our agents are processing it.
From time to time, Gourmandly will retain the assistance of external service organizations to help us understand our travellers and any trends in our industry. We may disclose some of your personal information to those companies solely for the purpose of conducting research and analysis on behalf of Gourmandly. We use contractual and other means to protect your information while our agents are processing it. We are always interested in how our travellers first heard about Gourmandly, and we may ask you for information about how you discovered us and what types of media you watch and read. We gather this information to enable us to understand which marketing and advertising tools are most effective for our business.
Children Under Age 13
Gourmandly does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register on the Site. If you are under 13, please do not attempt to register on the Site or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to or on the Site. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information. If you believe that we have any information from or about a child under 13, please contact us using the contact information listed herein.
Acceptance of this Policy
To contact us by postal mail:
PO Box 10576
Bainbridge Island, WA 98110